Shipping Policy
At JUMBOM, we are committed to delivering your order as efficiently and securely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our store. By placing an order with us, you agree to the terms outlined below.
Order Processing Time
All orders are typically processed within 1–3 business days after payment has been successfully completed. Orders are not usually processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, promotional events, or holiday seasons, processing times may be extended. If there is a significant delay in processing your order, we will contact you via the email address provided at checkout.
Shipping Time
Delivery times may vary depending on your location, shipping method, product availability, and carrier conditions.
| Destination | Estimated Delivery Time |
|---|---|
| Domestic Orders | 3–7 business days |
| International Orders | 7–15 business days |
| Remote Areas | 10–20 business days |
Please note that the delivery estimates above are for reference only and are not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on the destination, package weight, order size, and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, if tracking is available for your selected shipping method. Please allow 24–72 hours for tracking information to update after your order has been dispatched.
Shipping Restrictions
We may not ship to certain countries, regions, or remote locations due to carrier limitations, customs restrictions, or delivery availability. If we are unable to ship to your address after your order is placed, we will contact you and arrange a solution, which may include order modification, delay notification, or cancellation with refund.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and other related charges may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated on our website.
We are not responsible for delays caused by customs clearance procedures or local import regulations.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout. If an order cannot be delivered due to an incorrect or incomplete address, we may not be able to guarantee reshipment or refund.
If you notice an error in your shipping details, please contact us as soon as possible at jiushan77187@gmail.com.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date or package receipt. We will work with the shipping carrier to investigate the issue and assist you in finding an appropriate resolution.
Please note that delivery delays caused by couriers, weather conditions, customs inspections, or other circumstances beyond our control may occur.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Store Name: JUMBOM
Email: jiushan77187@gmail.com
Address:
20 Collyer Quay
#23-01
Singapore 049319
Phone: +65 97859932
We appreciate your trust in JUMBOM and are committed to making your shopping experience as smooth and reliable as possible.