Cancelation Policy
At JUMBOM, we understand that customers may need to cancel an order from time to time. This Cancellation Policy explains when and how an order may be canceled, as well as what happens if an order has already been processed or shipped. By placing an order with us, you agree to the terms outlined below.
Order Cancellation Requests
Customers may request to cancel an order within [12 hours / 24 hours] of placing the order, or before the order has been processed for shipment, whichever comes first.
If you wish to cancel an order, please contact us as soon as possible at jiushan77187@gmail.com with your order number and cancellation request details.
Orders Already Processed
Once an order has been processed, prepared for shipment, or handed over to the carrier, it may no longer be eligible for cancellation.
In such cases, the order cannot be stopped in transit and must instead follow our Return & Refund Policy after delivery, if eligible.
Successful Cancellations
If your cancellation request is approved before processing or shipment, your order will be canceled and any payment received will be refunded to your original payment method.
Refunds for approved cancellations are typically processed within [5–10 business days], although the exact timing may depend on your bank, card issuer, or payment provider.
Non-Cancellable Orders
| Order Type | Cancellation Status |
|---|---|
| Orders already shipped | Not eligible |
| Custom or personalized items | Not eligible |
| Special order items | Not eligible |
| Final sale or clearance items | Not eligible unless required by law |
Incorrect Shipping Information
If an order cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the order may not qualify for full cancellation or refund. Please review your shipping details carefully before placing an order.
If you notice an error in your order information, contact us immediately so we can attempt to update it before processing begins.
Refused Deliveries
If a customer refuses delivery of an order without prior approval, any resulting return shipping fees, handling charges, or non-recoverable shipping costs may be deducted from any applicable refund.
Our Right to Cancel Orders
We reserve the right to cancel any order at our discretion for reasons including but not limited to product unavailability, pricing errors, payment issues, suspected fraud, or other circumstances that prevent us from fulfilling the order.
If we cancel your order, you will be notified and, if payment has been collected, a full refund will be issued.
Contact Us
If you have any questions about this Cancellation Policy or would like to request an order cancellation, please contact us:
Store Name: JUMBOM
Company Name: JUMBOM
Email: jiushan77187@gmail.com
Address:
20 Collyer Quay
#23-01
Singapore 049319
Phone: +65 97859932